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Managing your Account
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How do I create a Customer Portal account?
The Customer Portal gives you access to your account anytime, all in one place.Once regist...
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Can I pay by Direct Debit?
Our standard way to set up automatic payments is through Recurring Payments.They're quick ...
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What happens if my bank doesn't support Recurring Payments?
Don't worry. If your bank doesn't support Recurring Payments, you'll be given the option t...
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Are Recurring Payments secure?
Yes. Recurring Payments are authorised directly through your bank.When you set them up, yo...
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Are Recurring Payments the same as Direct Debit?
No. They work in a similar way because both allow payments to be collected automatically f...
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What are Recurring Payments?
Recurring Payments are a simple and secure way to make regular payments automatically from...
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How do I switch to paperless billing?
We use paperless billing as our standard option to help reduce paper waste and make things...
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Can I see my meter readings on the Customer Portal?
Viewing your meter readingsIf meter readings are available on your account, you can view t...
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How can I change my account name?
Managing Your AccountIf you're the Leaseholder, your name will usually remain on the accou...
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How do I make a payment via the Customer Portal?
You can pay your bills quickly and securely through your Customer Portal account. If you h...
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I would like to add a tenant to my account - what should I do?
If tenants have recently moved in or out of your property, just let us know by filling out...
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I'm managing multiple properties - can I link them to one account?
Yes. The Customer Portal is available to letting agents and landlords. You can manage mult...
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How do I set up a direct debit?
Our standard way to set up automatic payments is now through Recurring Payments.They're qu...
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How can I cancel my Direct Debit?
To cancel your Direct Debit, please use your banking app or contact your bank directly. Un...
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I'm a Letting Agent - can I access the Customer Portal?
Yes. The Customer Portal is available to letting agents and can help you manage multiple p...
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How can I change my Direct Debit details?
Unfortunately, we cannot change the Direct Debit details for you. If you’d like to change ...
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I'm can't access my Customer Portal account - what should I do?
If you’re having trouble logging in, first try using the Reset my password option.If you’r...
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I'm having trouble using the Customer Portal - what should I do?
If you’re having difficulty finding your way around the Customer Portal, our Residents Hub...
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How do I track a ticket?
Need help? The quickest way to contact us is by submitting a ticket.Once you've submitted ...
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What can I do in the Customer Portal?
The Customer Portal gives you easy access to your account whenever you need it. You can us...
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How do I change the email address on my account?
You can update the email address linked to your account through the Customer Portal or by ...
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Account update confirmation: What happens after I submit my request?
To help us process your request as quickly as possible, please make sure the information y...